Our Commitment to You

At Keeper Designs, we want you to be completely satisfied with your purchase. Every decal is designed with care and produced using premium outdoor vinyl, and we stand behind the quality of our products.

If there's ever an issue with your order, we're here to help and will work with you to find a fair solution.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Include proof of purchase.

Before returning any item, please contact us at tightlines@keeperdesigns.com to request return authorization and return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless a return is the result of our error, a defective product, or damage during shipping, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our mistake.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at tightlines@keeperdesigns.com.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging if the item was damaged during shipping

Once we review your claim, we'll determine the most appropriate resolution based on the circumstances. This may include a replacement, refund, store credit, or another solution at our discretion.

Custom or Personalized Products

Custom or personalized products are non-returnable and non-refundable unless they arrive damaged, defective, or we made an error with your order.

Exchanges

If you'd like a different design, size, or color, the quickest way to make an exchange is to return your original item (if eligible) and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If a refund is determined to be the appropriate resolution, it will be issued to your original payment method. In some situations, another resolution—such as a replacement or store credit—may be offered instead, depending on the circumstances.

Please allow several business days for your bank or credit card provider to process and post any approved refund after it has been issued.

Need Help?

If you have any questions about your order, a return, or anything else, we're always happy to help.

Please contact us at:

Email: tightlines@keeperdesigns.com

We appreciate your support of our small business and will do our best to make sure you're happy with your Keeper Designs experience.