Shipping policy
SHIPPING POLICY
Last updated: September 10, 2026
Thank you for shopping with Keeper Designs. We carefully prepare and package every order to help ensure it arrives safely. The following information explains our current shipping practices.
ORDER PROCESSING
Orders are processed and prepared for shipment as quickly as reasonably possible. Processing time may vary depending on the products ordered, order volume, product availability, customization, holidays, and other circumstances.
Some Keeper Designs products are produced or prepared after an order is placed. Processing time is separate from carrier transit time.
Once your order has shipped, you will receive shipping confirmation and tracking information when tracking is available for the selected shipping service.
SHIPPING METHODS AND RATES
Available shipping methods and applicable shipping charges are displayed at checkout.
Keeper Designs currently ships decal orders using USPS Ground Advantage with tracking unless otherwise indicated during checkout.
Shipping methods and rates may vary depending on the products ordered, package size and weight, destination, carrier availability, and other shipping requirements. Future or larger Keeper Designs products may use different carriers or shipping services when appropriate.
SHIPPING DESTINATIONS
Keeper Designs currently ships orders within the United States to destinations made available during checkout.
We do not currently offer international shipping. If international shipping becomes available in the future, eligible destinations and applicable shipping options will be displayed at checkout.
DELIVERY ESTIMATES
Delivery dates and carrier transit times are estimates and are not guaranteed.
Carrier delays may occur because of weather, holidays, transportation disruptions, natural disasters, governmental actions, high shipping volume, or other circumstances outside the reasonable control of Keeper Designs.
Processing time should not be confused with carrier transit time. Estimated transit time begins after an order has been transferred to the shipping carrier.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. If you discover an error, contact Keeper Designs as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address, returned package, or requested reshipment may be the responsibility of the customer where permitted by applicable law.
TRACKING
Tracking information will be provided when available for the shipping service used.
Carrier tracking information may occasionally take time to update after a package has been accepted by the carrier. Tracking scans, estimated delivery dates, and other carrier-provided information are controlled by the carrier and may not always update in real time.
DELAYED OR MISSING PACKAGES
If tracking shows that your package is still in transit but appears delayed, please allow the carrier reasonable time to complete delivery.
If you believe your package has been lost, contact Keeper Designs at tightlines@keeperdesigns.com and we will help determine the appropriate next steps.
A package experiencing a carrier delay is not necessarily considered lost.
PACKAGES MARKED DELIVERED
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors where appropriate, and any secure package or mail areas.
You may also contact the shipping carrier for additional delivery information.
If the package still cannot be located, contact Keeper Designs at tightlines@keeperdesigns.com so we can review the situation and determine the appropriate next steps.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact Keeper Designs as soon as reasonably possible at tightlines@keeperdesigns.com.
Please include your order number, a description of the issue, and photographs of the product and packaging when applicable. This information helps us evaluate the issue and determine an appropriate resolution.
Do not discard damaged products or packaging until the issue has been reviewed, as photographs or other information may be needed for a carrier claim or replacement.
RETURNED OR UNDELIVERABLE PACKAGES
Packages may be returned to Keeper Designs because of an incorrect or incomplete address, refusal, unsuccessful delivery, or other circumstances.
If an order is returned to us, we will review the circumstances and contact you when appropriate. Additional shipping charges for reshipment may apply where permitted by applicable law.
SHIPPING QUESTIONS
If you have questions about shipping or an existing order, please contact:
Keeper Designs
Email: tightlines@keeperdesigns.com
Location: La Mesa, California, United States