Return & Refund Policy

We want you to be happy with your Keeper Designs purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, undamaged, and in its original packaging when applicable. Proof of purchase may also be required.

To request a return, please contact us at tightlines@keeperdesigns.com within 30 days of receiving your order.

If your return is accepted, we will provide instructions for returning the item, including the appropriate return address. Please do not send items back without first contacting us. Items returned without prior authorization may not be accepted.

Unless the return is due to an error by Keeper Designs or an item arriving damaged or defective, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at tightlines@keeperdesigns.com.

Please include your order information and, when applicable, photographs showing the issue so we can evaluate the situation and make it right.

If Keeper Designs determines that an item arrived damaged or defective, or that we shipped an incorrect item, we will work with you to provide an appropriate replacement, refund, or other resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom, personalized, or made-to-order products created specifically for the customer
• Items that have been used, installed, applied, altered, modified, or damaged after delivery
• Gift cards
• Final-sale items when clearly identified as final sale at the time of purchase

For vinyl decals, a decal that has been applied or partially applied to a surface cannot be returned unless the product itself was defective when received.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not currently process direct exchanges. If you would like a different size, color, orientation, design, or product, please contact us.

When appropriate, the original item may be returned according to this policy and a new order placed for the desired item.

Refunds

Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at tightlines@keeperdesigns.com.

Questions About Returns

For questions about returns, refunds, damaged items, or your order, please contact:

Keeper Designs
Email: tightlines@keeperdesigns.com
Website: keeperdesigns.com